Summary
The Specialist, Designated Beauty Advisor develops deep, long lasting relationships with customers to drive sales and brand loyalty while achieving assigned brand sales targets. This role delivers expert product knowledge, supports marketing and event execution, and contributes to visual merchandising and floor operations in a luxury retail environment.
Responsibilities
- Deliver extraordinary customer service and exceed personal sales and brand targets
- Build and retain a loyal personal client base through acquisition and relationship management
- Share product expertise with the store selling team and attend educational sessions
- Maintain relationships with buyer, vendor, and selling manager
- Drive brand sales through marketing opportunities, event execution, and assortment recommendations
- Perform floor recovery, visual merchandising, price changes, and sales support tasks
- Communicate regularly with personal clients via phone, mail, and electronic methods
- Resolve customer service issues and escalate when necessary
- Comply with health safety and privacy policies
Requirements
- High school diploma
- Minimum of two years experience in a commission-based sales environment
- Proven ability to exceed sales targets
- Prior luxury retail product specialist experience preferred
- Highly collaborative and able to work in a fast-paced multitasking environment
- Ability to work flexible schedule including nights weekends and holidays
- Entrepreneurial competitive self-motivated attitude
- Fully bilingual in French and English
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