SummaryAs a Specialist Designated Beauty Advisor at Holt Renfrew, you will develop deep, long-lasting relationships with customers to increase sales, service, and loyalty. You will be responsible for achieving the sales target of your assigned brand.
Responsibilities- Consistently deliver extraordinary service to all customers.
- Exceed all personal sales and service goals and targets.
- Build a loyal personal client base by acquiring new customers and retaining existing ones.
- Share expert product knowledge with the entire store selling team.
- Maintain solid relationships with buyers, vendors, and selling managers.
- Drive brand sales by identifying key marketing opportunities and executing events.
- Attend all educational sessions including product knowledge and vendor seminars.
- Perform floor recovery, visual merchandising, and related sales support tasks.
- Communicate regularly with personal clients regarding in-store events and merchandise requests.
- Resolve customer service issues and partner with management on issues outside of guidelines.
- Comply with all Health & Safety policies and requirements.
Requirements- High school diploma.
- Proven ability to exceed sales targets.
- Highly collaborative and able to work in a team-oriented environment.
- Able to work in a fast-paced environment with minimal supervision.
- Flexible work schedule including nights, weekends, and holidays.
- Minimum of 2 years experience in a commission-based sales environment.
- Prior retail sales experience as a product specialist in a luxury environment preferred.
- Entrepreneurial, competitive, self-confident, and self-motivated.
- Fully bilingual in French and English.
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