SummaryUnder the leadership of the Assistant General Manager, Operations, the Specialized Operations Associate is responsible for the daily operations of the General Office and operational functions of the Jewelry Department. This role requires a dynamic individual who can manage multiple tasks in a fast-paced environment, ensuring smooth operations and exceptional customer service.
Responsibilities- Open the store, manage the safe, controller, registers, and distribute reports.
- Maintain daily functions including cash entry, bank deposits, chargebacks reconciliation, and cash counting.
- Resolve customer issues, both internal and external, including bill payments and package tracking.
- Follow Jewelry Standards and Shipping Guidelines, and manage jewelry inventory and processing.
- Process re-tickets, RTV's, Transfers, ASN Shipments, and price changes.
- Ensure case counts are completed and discrepancies reconciled.
- Maintain a repair log and track all repairs sent to vendors or local shops.
- Assist in trunk show set-up/take down and manage special order requests.
- Ensure Internal Audit readiness and adherence to standards.
- Assist managers and associates on the selling floor as necessary.
- Process Fulfillment orders and handle ad hoc responsibilities as needed.
Requirements- 2+ years of experience in a retail operations role.
- Strong computer skills, including Google and MS Office.
- Ability to work in a fast-paced, team-oriented environment with minimal supervision.
- Flexibility to work a schedule that meets business needs.
- Strong attention to detail and organizational skills.
- Excellent verbal and written communication skills.
- Ability to lift cartons up to 15 lbs and handle merchandise racks and carts.
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