SummaryAs a Specialized Operations Associate, you will be responsible for the daily operations of the General Office and the Jewelry Department under the leadership of the Assistant General Manager, Operations. You will ensure smooth operational functions and maintain high standards in both general office tasks and jewelry operations.
Responsibilities- Open the store, manage safe, controller, registers, and distribute reports.
- Maintain daily functions including cash entry, bank deposits, chargebacks reconciliation, and cash counting.
- Resolve customer issues, handle payment of bills, and process customer packages.
- Follow Jewelry Standards and Shipping Guidelines, and manage jewelry inventory.
- Process re-tickets, RTV's, Transfers, ASN Shipments, and price changes.
- Maintain repair logs and track all repairs sent to vendors or local shops.
- Assist in trunk show set-up/take down and manage special order requests.
- Ensure Internal Audit readiness and assist on the selling floor as needed.
- Process Fulfillment orders and handle ad hoc responsibilities.
Requirements- Strong communication skills and ability to establish positive interpersonal relationships.
- Ability to lift cartons up to 15 lbs, climb ladders, and handle merchandise racks and carts.
- Proficiency in Google, MS Office, and adaptability to changing technology.
- Ability to work in a fast-paced, team-oriented environment with minimal supervision.
- Flexibility to work a schedule as per business needs and adhere to Dependability standards.
- Attention to detail and organizational skills.
- Ability to apply store policies and procedures in decision-making.
- Effective verbal and written communication skills for telephone and face-to-face interactions.
- Maintain confidentiality when handling issues.
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