SummaryAs a Specialized Operations Associate, you will be responsible for the daily operations of the General Office and the Jewelry Department under the guidance of the Assistant General Manager, Operations. You will ensure smooth operational functions and maintain high standards in both general office tasks and jewelry operations.
Responsibilities- Open the store, manage the safe, controller, registers, and distribute reports.
- Maintain daily functions such as cash entry, bank deposits, chargebacks reconciliation, and cash counting.
- Resolve internal and external customer issues, including bill payments and package tracking.
- Follow Jewelry Standards and Shipping Guidelines, and manage jewelry inventory and processing.
- Process re-tickets, RTVs, transfers, ASN shipments, and price changes.
- Ensure case counts are completed and discrepancies reconciled.
- Maintain a repair log and track all repairs sent to vendors or local shops.
- Assist in trunk show set-up and take down, and prepare special order requests.
- Communicate with Corporate Merchants, Accounts Payable, Inventory Control, and vendors.
- Ensure Internal Audit readiness and assist on the selling floor as needed.
- Process Fulfillment orders and handle ad hoc responsibilities.
Requirements- 2+ years of experience in a similar role.
- Strong computer skills, including Google and MS Office.
- Ability to work in a fast-paced, team-oriented environment with minimal supervision.
- Flexibility to work a schedule that meets business needs.
- Attention to detail and organizational skills.
- Strong verbal and written communication skills.
- Ability to lift cartons up to 15 lbs and handle merchandise racks and carts.
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