SummaryAs a Specialized Operations Associate, you will be responsible for the daily operations of the General Office and the Jewelry Department under the guidance of the Assistant General Manager, Operations. You will ensure smooth operational functions and maintain high standards in both general office tasks and jewelry operations.
Responsibilities- Open the store, manage the safe, controller, registers, and distribute reports.
- Maintain daily functions including cash entry, bank deposits, chargebacks reconciliation, and cash counting.
- Resolve customer issues, manage bill payments, and track customer packages.
- Follow Jewelry Standards and Shipping Guidelines, and process re-tickets, RTVs, transfers, and price changes.
- Ensure accurate case counts and reconcile discrepancies.
- Maintain repair logs and track repairs sent to vendors or local shops.
- Assist in trunk show set-up and take down, and prepare special order requests.
- Communicate with Corporate Merchants, Account Payable, Inventory Control, and vendors.
- Ensure Internal Audit readiness and assist on the selling floor as needed.
- Process Fulfillment orders and handle ad hoc responsibilities.
Requirements- Strong communication skills and ability to establish positive interpersonal relationships.
- Proficiency in Google and MS Office, and adaptability to changing technology.
- Ability to work in a fast-paced, team-oriented environment with minimal supervision.
- Attention to detail and organizational skills.
- Ability to lift cartons up to 15 lbs and handle merchandise racks and carts.
- Flexible schedule availability as per business needs.
- Experience in applying store policies and procedures in decision-making.
- Professional verbal and written communication skills.
- Maintain confidentiality in handling issues.
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