SummaryAs a Specialized Operations Associate, you will be responsible for the daily operations of the General Office and Jewelry Department under the leadership of the Assistant General Manager, Operations. You will ensure smooth operational functions and maintain high standards in both general office tasks and jewelry operations.
Responsibilities- Open the store, manage safe, controller, registers, and distribute reports.
- Maintain daily functions including cash entry, bank deposits, chargebacks reconciliation, and petty cash management.
- Resolve internal and external customer issues, including bill payments and package tracking.
- Follow Jewelry Standards and Shipping Guidelines, and manage jewelry inventory and processes.
- Process re-tickets, RTVs, Transfers, ASN Shipments, and price changes.
- Ensure case counts are completed and discrepancies reconciled.
- Maintain repair logs and track repairs sent to vendors or local shops.
- Assist in trunk show set-up/take down and manage special order requests.
- Communicate with Corporate Merchants, Account Payable, Inventory Control, and vendors.
- Ensure Internal Audit readiness and assist on the selling floor as necessary.
- Process Fulfillment orders and handle ad hoc responsibilities as needed.
Requirements- 2+ years of experience in a similar role.
- Strong computer skills, including Google and MS Office.
- Ability to lift cartons up to 15 lbs and handle merchandise racks and carts.
- Flexibility to work a schedule that meets business needs.
- Attention to detail and strong organizational skills.
- Effective verbal and written communication skills.
- Ability to maintain confidentiality and apply store policies in decision-making.
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