SummaryAs a Specialized Operations Associate, you will be responsible for the daily operations of the General Office and the Jewelry Department under the guidance of the Assistant General Manager, Operations. You will ensure smooth operational functions and maintain high standards in both general and jewelry-specific tasks.
Responsibilities- Open the store, manage safe, controller, registers, and distribute reports.
- Maintain daily functions including cash entry, bank deposits, chargebacks reconciliation, and cash counting.
- Resolve customer issues, manage bill payments, and process customer packages.
- Follow Jewelry Standards and Shipping Guidelines, and manage jewelry inventory and processing.
- Ensure case counts are completed and discrepancies reconciled.
- Maintain repair logs and manage special orders and Statements of Sale.
- Communicate with Corporate Merchants, Account Payable, Inventory Control, and vendors.
- Ensure Internal Audit readiness and assist on the selling floor as needed.
- Process Fulfillment orders and handle ad hoc responsibilities.
Requirements- Strong communication skills and ability to establish positive interpersonal relationships.
- Ability to lift cartons up to 15 lbs, climb ladders, and handle merchandise racks and carts.
- Proficiency in Google and MS Office, and adaptability to changing technology.
- Ability to work in a fast-paced, team-oriented environment with minimal supervision.
- Flexibility to work a schedule that meets business needs.
- Attention to detail and organizational skills.
- Ability to apply store policies and procedures in decision-making.
- Maintain confidentiality and handle interactions professionally.
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