SummaryAs a Specialized Operations Associate, you will be responsible for the daily operations of the General Office and Jewelry Department under the guidance of the Assistant General Manager, Operations. You will ensure smooth operational functions and maintain high standards in both general and jewelry-specific tasks.
Responsibilities- Open the store, manage the safe, controller, registers, and distribute reports.
- Maintain daily functions such as cash entry, bank deposits, chargebacks reconciliation, and cash counting.
- Resolve internal and external customer issues, including bill payments and package tracking.
- Follow Jewelry Standards and Shipping Guidelines, and manage jewelry inventory and transactions.
- Process re-tickets, RTVs, Transfers, ASN Shipments, and price changes.
- Ensure case counts are completed and discrepancies reconciled.
- Maintain a repair log and track repairs sent to vendors or local shops.
- Assist in trunk show setups and takedowns, and manage special order requests.
- Ensure Internal Audit readiness and assist on the selling floor as needed.
- Process Fulfillment orders and handle ad hoc responsibilities.
Requirements- 2+ years of experience in a retail or operations role.
- Strong computer skills, including proficiency in Google and MS Office.
- Ability to lift cartons up to 15 lbs and work in a fast-paced, team-oriented environment.
- Flexibility to work a schedule that meets business needs.
- Excellent verbal and written communication skills.
- Attention to detail and ability to maintain confidentiality.
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