Sr Manager Customer Strategy Stores And Digital

Summary

Senior manager responsible for shaping customer strategy across stores and digital channels, driving initiatives that enhance customer experience and business performance. Collaborates with cross functional teams to align strategic priorities and execute data driven programs. Leads projects that integrate in store and online customer journeys to improve engagement and retention.

Responsibilities

• Develop and implement customer strategies for stores and digital platforms
• Partner with cross functional stakeholders to align on priorities and initiatives
• Analyze customer data to identify insights and growth opportunities
• Design programs to drive acquisition retention and lifetime value
• Lead strategic projects from planning through execution
• Present strategy recommendations and performance updates to senior leadership
• Mentor and guide junior team members

Requirements

• Minimum of 6 years of relevant experience in customer strategy or related function
• Strong analytical and problem solving skills with experience using customer data
• Proven experience leading cross functional initiatives
• Excellent communication and presentation skills
• Experience in retail and digital channel integration preferred
• Ability to manage multiple priorities and drive results