Sr. Manager Customer Strategy Stores and Digital

Summary

Senior manager leading customer strategy across stores and digital channels, responsible for developing cross-channel initiatives to enhance customer experience and drive business growth. Partners with store operations and digital teams to align strategy, execute programs, and measure impact. Oversees implementation of customer-centric solutions and continuous improvement efforts.

Responsibilities

• Develop and drive customer strategy for stores and digital to increase engagement and sales
• Collaborate with store operations and digital teams to align initiatives and execution
• Lead cross functional programs from concept through implementation
• Analyze customer data and insights to inform strategic decisions
• Define success metrics and track performance of initiatives
• Manage stakeholder communications and present recommendations to leadership
• Coach and mentor team members to build capabilities

Requirements

• Minimum of six years of relevant experience in customer strategy or related roles
• Proven experience working across retail stores and digital channels
• Strong analytical skills and experience with customer data and insights
• Demonstrated program management and cross functional collaboration skills
• Excellent communication and presentation abilities
• Experience leading and developing teams