SummaryRalph Lauren Corporation is seeking an experienced Sr Manager to lead SAP and EDI business operations within the Integrated Services division. This role involves overseeing SAP Support teams and EDI functions, serving as the primary business owner for Order to Cash SAP processes and EDI functionality in North America. The position combines strategic leadership with hands-on expertise to deliver exceptional service to Ralph Lauren business partners and customers.
Responsibilities- Lead and manage SAP and EDI Business Support teams and functions.
- Drive operational excellence through SAP Order-to-Cash business support.
- Oversee EDI Customer configurations and ERP file processing.
- Develop and execute strategic customer technology partnerships.
- Establish and maintain service level agreements (SLAs).
- Provide day-to-day operational leadership for Integrated Services teams.
- Drive process improvements across SAP Order To Cash functions and EDI processes.
- Oversee end-to-end customer onboarding, from requirements gathering through implementation.
- Manage SAP OTC User Security and compliance with audit requirements.
- Oversee, monitor, and manage all SAP OTC transactions and systemic processes.
- Oversee the configuration & maintenance of SAP custom tables and interfaces.
- Develop and maintain expertise in EDI documents and version controls.
- Support month-end processing and data validation.
- Establish and manage EDI partnerships with internal/external customers.
- Lead process improvement initiatives and strategic customer technology partnerships.
- Translate business opportunities into detailed requirements.
- Develop and execute test plans and business acceptance testing.
- Represent Ralph Lauren in customer-facing activities and industry trade meetings.
- Maintain strong cross-functional relationships across the organization.
Requirements- Minimum 3 years of experience in the consumer goods industry.
- 3-4 years of management experience in a business functional role.
- Proven track record in AFS solutions and EDI program management.
- Strong project management experience.
- Expert knowledge of SAP Order-to-Cash processes and iDoc structures.
- Comprehensive understanding of EDI standards, protocols, and integration methods.
- Proficiency in EDI VANs and translation platforms.
- Hands-on experience with EDI platforms.
- Experience with various WMS solutions.
- Working knowledge of B2B digital commerce integrations.
- SAP ECC or S/4 HANA experience.
- Strong analytical and troubleshooting capabilities.
- Demonstrated team leadership and staff development capabilities.
- Excellence in stakeholder management and effective communication.
- Strong project management and organizational skills.
- Experience working in fast-paced, cross-functional, global environments.
- Proven track record of driving continuous improvement initiatives.
- Proficiency in Microsoft Office Suite with strong Excel acumen.
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