Stagiaire au Service Client Digital/CRM

As a Stagiaire au Service Client Digital/CRM at Chanel in Candiac, QC, you will provide exceptional customer service and personalized support through various communication channels. Your role will involve understanding customer needs and sharing product information to maximize sales opportunities and enhance customer loyalty.

• Deliver outstanding customer service by promptly responding to incoming calls and emails, adhering to Chanel's high standards.
• Maintain and update the customer database and call records.
• Resolve order-related issues and inquiries, including order status, payments, fraud management, returns, exchanges, and shipping.
• Develop an in-depth knowledge of Chanel products to make informed recommendations.
• Prioritize customer experience and maximize sales by introducing customers to Chanel's products and e-commerce platform.

• Strong interest in luxury customer experience and e-commerce.
• Ability to prioritize customer experience and facilitate their use of the e-commerce platform.
• Motivation to enhance customer loyalty and satisfaction.