Summary
Lead and coordinate back-of-house operations to ensure compliance with company guidelines, optimize stockroom efficiency, and maintain product care standards. Act as the link between sales and stock teams to support merchandise availability and enhance the client experience at the store level.
Responsibilities
- Support the Store Manager in implementing retail operation policies for back-of-house management.
- Organize sellable product layout and manage merchandise replenishment to minimize client wait times.
- Manage intake and outflow of products and optimize stock capacity and rotation.
- Execute omnichannel ship-from-store orders promptly to reduce cancellations.
- Use company systems such as SAP, Smart XP, PRISM, and After Sales App to manage stock processes.
- Conduct regular cycle counts and participate in annual stock-takes with the store team.
- Track and report stock discrepancies, losses, thefts, and unusual adjustments.
- Partner on loss prevention action plans and audits of stock movements.
- Assist colleagues with after-sales processes including returns, repairs, and complaints.
Requirements
- Proven operational leadership in a retail stock or inventory role.
- Experience with inventory accuracy and resolving stock discrepancies.
- Knowledge of loss prevention practices and conducting audits.
- Ability to manage product handling to prevent damage and missed sales.
- Skill in coordinating between sales and stock teams to ensure product availability.
- Familiarity with retail systems such as SAP and related stock management tools.
- Strong organizational skills and attention to detail in stockroom processes.
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