Store Director - Atlanta Lenox

Summary

The Store Director leads all store sales and operations to achieve sales and profitability targets while delivering exceptional client experiences. This role coaches and develops the team, drives client development activity, and partners with Market leadership to execute business priorities. The Director is an active sales leader who models service excellence and ensures the store meets brand standards.

Responsibilities

• Drive store sales performance to meet or exceed monthly, quarterly and annual sales plans.
• Deepen client relationships and lead client development initiatives to grow lifetime loyalty and spend.
• Model and coach service excellence on the sales floor, ensuring a superior guest experience and follow up on client feedback.
• Recruit, develop and retain talent through assessment, coaching, performance management and career development plans.
• Oversee store operations, hospitality standards and merchandising to optimize profitability and the client experience.

Requirements

• Minimum 7 years of sales management experience in retail, luxury retail or relevant client-related experience such as hospitality.
• Proven track record of generating sales and achieving sales goals.
• Flexibility to work non-traditional hours including days, nights, weekends and holidays.
• Proficiency with Microsoft Office and point-of-sale and client tracking systems.
• Ability to perform varied roles on the sales floor and support store operations as needed.
• Authorization to work in the United States; college degree and GIA or graduate gemologist coursework preferred.