Store Director

Summary

The Store Director leads store strategy, people development, client experience, sales performance, and store operations to drive business results and foster a luxury service culture. This role requires crossfunctional leadership to optimize store performance, ensure operational excellence, and represent the brand through high standards of hospitality and professionalism.

Responsibilities

• Lead and coach the store team to deliver superior clientcentric service and aftersales experience.
• Develop and execute local events, product launches, and CRM initiatives to drive client acquisition and loyalty.
• Manage sales performance, KPIs, staff allocation, and scheduling to achieve sales targets and profitability.
• Oversee inventory management, loss prevention, shipments, and visual merchandising standards.
• Support recruitment, onboarding, performance management, and talent development of store staff.
• Ensure compliance with company policies, operations, people, security, health, and safety standards.
• Analyze sales reports and market trends to implement strategies for business growth.
• Represent the brand through appropriate professional presence and grooming standards.
• Partner crossfunctionally with corporate teams to leverage business development opportunities.

Requirements

• Minimum of 7 years of sales management experience in retail or luxury retail.
• Bachelor’s degree preferred.
• Strong commercial acumen with ability to analyze selling reports and business trends.
• Proven ability to drive client experiences that build loyalty and measurable results.
• Excellent verbal and written communication and organizational skills.
• Proficiency with Microsoft Office including Word, Excel, PowerPoint, and Outlook.
• High degree of ethics, professionalism, integrity, and leadership ability.
• Ability to manage competing priorities in a fastpaced environment and work retail hours including evenings weekends and holidays.