Summary
The Store Director is responsible for driving sales performance and sustaining the brand image for the King Of Prussia store by leading the team, delivering exceptional client experiences, and achieving KPI targets. This role oversees store operations, talent development, clienteling (including VICs and VIPs), and ensures compliance with HQ processes and guidelines. The Store Director acts as the Balenciaga benchmark for retail excellence within the region.
Responsibilities
- Define, execute, and monitor the store action plan to achieve sales targets and KPIs
- Analyze daily, weekly, and monthly results and implement action plans to improve performance
- Recruit, develop, coach, and retain store management and store teams; manage staffing, schedules, and payroll
- Lead clienteling efforts to grow and retain VIC and VIP clientele and engage celebrities and high-profile clients
- Maintain store image and visual merchandising standards in line with corporate guidelines
- Oversee inventory, warehouse stock, loss prevention, product protection, and reconciliation processes
- Ensure compliance with legal, safety, security, HR, and retail excellence procedures; manage opening and closing operations
- Monitor local market trends and competition to identify growth opportunities and adapt the store action plan
Requirements
- Minimum 3 years (typically 3-5 years) of successful managerial experience in luxury retail, managing a team of around 20 people
- Proven ability to achieve sales targets and manage KPIs with a business development mindset
- Strong leadership, coaching, and talent development skills with an inclusive leadership style
- High sensitivity to client experience and loyalty, excellent interpersonal and communication skills
- Organizational precision, adaptability, digital skills, and availability to meet business needs
