Summary
The Store Director reports to the Regional Director and is responsible for driving sales, achieving KPIs, and sustaining the Balenciaga brand image in the store. This role leads and develops the store team, manages day-to-day operations, and ensures compliance with company processes and standards. The Store Director focuses on client engagement, VIP development, and delivering a consistent luxury customer experience.
Responsibilities
- Define, execute and monitor the store action plan to achieve sales targets and KPIs; analyze results and implement follow-up actions.
- Monitor local market trends and competition and integrate insights into the store strategy.
- Recruit, develop and retain talent; create development plans, coach direct reports, and conduct performance appraisals.
- Drive clienteling efforts, attract and engage VIPs and high-value clients, and build client loyalty and retention programs.
- Ensure store presentation and visual merchandising meet corporate standards and embody brand codes.
- Oversee payroll, scheduling, opening and closing procedures, and daily store operations.
- Manage inventory and warehouse stock, supervise stock accuracy, and report discrepancies to Merchandising Retail.
- Ensure compliance with legal, safety, security, HR and company procedures and protect store assets.
Requirements
- 3 to 5 years of successful experience in a managerial position (minimum 20 people) in the luxury retail industry.
- Inclusive leadership style with strong talent development and coaching skills.
- High sensitivity to client experience, exceptional interpersonal and persuasive abilities.
- Strong organizational skills, attention to detail, and capacity to manage processes and finances.
- Adaptability, initiative, digital proficiency and availability to meet business needs.
