Summary
The Store Director leads all store activities to achieve business objectives while fostering an unsurpassed service culture and representing the brand. This role requires strong leadership in sales performance, operations, loss prevention, visual merchandising, and talent development to drive client engagement and profitability.
Responsibilities
- Drive and maximize sales performance to achieve sales budget and monitor monthly profitability
- Analyze store performance and report trends including competitor activity
- Lead customer engagement on the sales floor and ensure high service standards
- Manage stock levels and coordinate with business departments for product support
- Develop and implement business action plans with the Market Director
- Attract, recruit, onboard, and retain a high performing team and build talent pipelines
- Conduct coaching, performance reviews, and create development plans for employees
- Oversee store operations including expense monitoring, inventory controls, and loss prevention
- Promote brand awareness through client development, events, and CRM initiatives
Requirements
- Minimum of 7 years of sales management experience in retail or luxury retail
- Bachelor's Degree preferred
- Ability to analyze selling reports and identify business trends
- Proven ability to drive positive customer experiences and loyalty
- Strong communication, organizational skills, and business acumen
- Proficiency with Microsoft Office including Word, Excel, PowerPoint, Outlook
- Flexibility to work evenings, weekends, and holidays
- Ability to manage competing priorities in a fast paced environment
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