Store Director - Toronto Bloor Street

Summary

The Store Director leads and drives all sales and operations for the Toronto Bloor Street store, accountable for meeting sales and profitability targets. You will develop and coach the team to deliver exceptional client experiences and partner with the Market Vice President to grow market presence. The role requires strong leadership, client development, and operational oversight.

Responsibilities

• Lead, develop, and motivate the store team to meet or exceed monthly, quarterly, and annual sales goals.
• Drive client development activities and personally manage key client relationships to increase lifetime value and penetration in market.
• Implement commercial actions and product pillar strategies to achieve sales and profitability targets.
• Ensure a best-in-class guest experience on the sales floor, coach the team on the selling ceremony, and use NPS feedback to improve service.
• Hire, assess, and build development plans for talent, using performance management and recognition to elevate team engagement.
• Oversee store operations, staffing, and merchandising to optimize hospitality and operational excellence.

Requirements

• 7+ years of sales management experience in retail, luxury retail, or relevant client-related experience such as hospitality.
• Proven track record of achieving sales targets and driving commercial results.
• Flexibility to work non-traditional hours including days, nights, weekends, and holidays.
• Proficiency with Microsoft Office, client tracking systems, and Point of Sale (POS) systems.
• Authorization to work in Canada.
• College or university degree preferred.