SummaryPucci is seeking a Store Manager for their new boutique in Houston, Texas. The Store Manager will be responsible for directing and influencing store performance, customer service, and overall customer experience. This role requires expertise in Pucci products, processes, and systems, and the ability to serve as a role model for customer service behaviors.
Responsibilities- Partner with SVP to create the vision and tone for the store while driving a successful and profitable business.
- Serve as a proactive mentor, teacher, and problem solver with a strong leadership presence.
- Organize activities, meetings, and priorities to balance operational efficiencies, service, and customer experience.
- Monitor store performance by reviewing sales weekly and optimizing staffing models.
- Collaborate with leadership to develop CRM strategies and monitor performance.
- Provide input on opportunities to capitalize on sales and improve customer experience.
- Partner with Retail Buyer & Retail Director to identify and develop relevant trainings.
- Maintain positive relationships and business reports with corporate and regional offices.
- Manage stock levels and merchandise assortment, ensuring proper SKU levels and inventory management.
- Implement retention initiatives and collaborate with HR for staffing and recruiting.
- Develop and empower associates to achieve and exceed sales objectives.
- Ensure store appearance adheres to grooming and styling standards.
Requirements- 5+ years of managerial experience in a retail setting, preferably in a luxury environment.
- Computer literacy and ability to learn and use various software packages.
- Strong oral and written communication skills.
- Ability to motivate others and build effective teams.
- Foreign language skills are a plus.
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