SummaryAs a Store Manager at Houston Premium Outlet, you will lead the daily operations of the store, overseeing the team, merchandise, and sales results. You will report to the Regional Manager and be responsible for loss prevention compliance, human resources management, and visual merchandising presentation. Your leadership will ensure positive and inclusive client experiences, contributing to the store's commercial success.
Responsibilities- Lead the team to achieve individual and team sales targets.
- Implement a culture that leverages all KPIs.
- Analyze sales figures and KPIs to understand performance and sales opportunities.
- Deliver excellence and strive to exceed client expectations.
- Drive the team to embrace a clienteling culture and build long-term client relationships.
- Ensure the execution of company CRM initiatives with action plans.
- Promote brand awareness and establish market presence through community engagement and store events.
- Ensure store visual standards are met and maintained in partnership with the visual merchandising team.
- Develop, train, and motivate associates to achieve and exceed sales objectives.
- Lead the recruitment process and build a talent pipeline.
- Provide guidance and feedback to associates through coaching conversations.
- Oversee performance processes and assist in establishing goals for all associates.
- Manage day-to-day store operations to meet key performance indicators and profit expectations.
- Maintain inventory accuracy and shrink rates within company standards.
- Comply with all Loss Prevention audits and inventory reconciliations.
Requirements- 8+ years of retail experience.
- Minimum of 3+ years of experience managing others in a customer service environment.
- Proven record of motivating, developing, and coaching team members.
- Strong analytical skills to analyze retail KPIs and on-floor behaviors.
- Ability to analyze selling reports and react quickly to business needs.
- Excellent verbal and written communication skills.
- Organizational, follow-up, and time management skills.
- Passion for the Marc Jacobs brand and product offering.
- Flexibility to work a retail schedule including evenings, weekends, and holidays.
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