Summary
Manage daily store operations and lead a high-performing team to deliver exceptional luxury client experiences while achieving sales targets and upholding brand standards. Oversee business development, operational excellence, and team development to drive store performance and maintain visual and service standards.
Responsibilities
- Oversee sales performance and implement action plans to meet quantitative targets.
- Act as a brand ambassador and manage VIP client initiatives.
- Coach, develop, and provide feedback to the store team and collaborate with HR on hiring.
- Analyze market trends and competitive activity to identify growth opportunities.
- Manage inventory processes including cycle counts, stock consolidations, and fiscal inventory.
- Oversee after sales processes such as alterations and repairs.
- Ensure compliance with operational procedures, labor laws, and safety protocols.
- Manage store expenses and contribute to profit and loss objectives.
- Lead team meetings and communicate priorities and store performance updates.
Requirements
- Minimum 5 years of management and sales experience in luxury retail.
- Proficiency in Microsoft Office, SAP, and retail digital tools.
- Strong communication, analytical, leadership, and problem solving skills.
- Experience managing high volume store operations and inventory.
- Ability to travel and work weekends.
- Ability to lift and move up to 40 pounds.
- Demonstrated ability to develop career plans and coach team members.
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