Summary
Lead daily store operations for the Oakbrook location, managing team performance, merchandise presentation, sales results, and loss prevention while delivering excellent client experiences and contributing to commercial success.
Responsibilities
- Manage day-to-day store operations to meet KPI and profit and loss expectations
- Lead and develop the store team to achieve individual and team sales targets
- Implement and analyze KPI data and selling reports to identify opportunities
- Ensure visual merchandising standards in partnership with the visual team
- Oversee inventory accuracy, shrink control, shipments, and cycle counts
- Recruit, onboard, coach, and evaluate associates and build development plans
- Create accurate schedules and manage payroll submissions
- Promote brand awareness through community engagement and store events
- Partner with Regional Manager and HR on employee relations
Requirements
- 8+ years retail experience
- Minimum of 3+ years managing others in a customer service environment
- Proven ability to motivate, develop, and coach team members
- Strong analytical skills and ability to interpret retail KPIs
- Experience with POS systems and Microsoft Office suite
- Excellent verbal and written communication skills
- Strong organizational, follow-up, and time management skills
- Flexibility to work evenings, weekends, and holidays
- Passion for brand and delivering exceptional customer experience
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