Store Manager - Palazzo

Summary

Lead the boutique as Store Manager to drive sales, inspire and develop a high-performing team, and deliver exceptional customer service while representing the brand in the community. You will manage operations, HR functions, and execute strategic plans to meet KPI targets and grow the client base.

Responsibilities

• Develop, maintain, and expand the customer base by engaging high-profile clientele
• Implement and manage the boutique client outreach program to drive financial performance
• Monitor market trends and local competitors to maintain competitive awareness
• Motivate and coach the team through goal setting, accountability, and recognition
• Manage all HR functions to support boutique staff
• Ensure operational excellence across all store processes
• Develop and execute strategic business plans to drive incremental sales
• Leverage CRM and marketing opportunities to grow business

Requirements

• Minimum 2 years of Store Manager experience at a high-end retailer
• Entrepreneurial mindset with ability to drive results and solve problems
• Strong client engagement and relationship management skills
• Elevated customer service focus with passion for footwear and accessories
• Experience in performance management and team development
• Exceptional verbal and written communication skills