Store Manager

Summary

Lead a store team to achieve sales and service targets while maintaining operational excellence and delivering exceptional customer experiences. Manage store performance including P&L, budgets, merchandising, recruitment and team development. Collaborate with training, HR and support departments to uphold company standards and continuously improve store results.

Responsibilities

• Lead and develop a professional store team to achieve company goals
• Establish weekly and monthly objectives and track performance
• Recruit and network to source qualified professional team members
• Own store P&L and manage budgets for salary, expenses and inventory
• Ensure merchandise is displayed attractively according to visual guidelines
• Maintain store standards and operations to company requirements
• Collaborate with training and support departments to utilize resources effectively
• Coach and motivate staff and provide ongoing development

Requirements

• Minimum of 3 years experience in a customer service management role
• Exceptional customer service and clienteling skills
• Strong leadership and coaching abilities
• Professional verbal and written communication skills
• Ability to manage budgets and understand P&L
• Flexible availability including nights weekends and holidays
• Ability to travel to other stores and abroad