Summary
The Store Manager leads and develops the store team to achieve sales and service targets, maintain operational standards, and deliver excellent customer experiences. This role owns store performance including P and L, budgets, merchandising standards, recruitment, and collaboration with support departments to drive continuous improvement.
Responsibilities
- Lead and develop a professional store team to meet company goals and individual objectives
- Collaborate with training teams to develop and maintain a gold standard team
- Establish and monitor weekly and monthly objectives for the team
- Ensure employees present professionally and deliver high levels of customer service
- Recruit and network in the market to source qualified talent
- Own store P and L and manage budgets for salary, expenses, and inventory
- Ensure merchandise is attractively displayed per visual guidelines
- Maintain store standards and operations according to company policies
- Align with Human Resources on policies, procedures, and development planning
Requirements
- Minimum of 3 years experience in a customer service management role
- Exceptional customer service and clienteling skills
- Strong leadership ability with coaching and motivational skills
- Professional verbal and written communication skills
- Flexible schedule including nights, weekends, and holidays
- Experience managing budgets and P and L responsibility
- Ability to collaborate with cross functional teams
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