Store Manager - Yorkdale

<p>Symbol of elegance and authentic luxury with its sophisticated and timeless Collections, CELINE is a French Leather-Goods and Couture House, driven by a strong artistic and holistic vision. CELINE’s ambition is to be one of the most iconic luxury brands worldwide.</p>

<p>To make this vision a reality we are looking for agile, passionate and authentic personalities who are eager to evolve in a highly creative and challenging environment.</p>

<p>CELINE is currently seeking a STORE MANAGER to join it’s Toronto boutique.</p>

<h2><span style="font-size: 13px;"><strong>YOUR WORK ENVIRONMENT</strong></span></h2>

<p><span style="font-size: 13px;">The Store Manager is responsible for overall management of the store, staff, merchandise, and customer service. They will also be responsible for achieving sales objectives, maintaining, and achieving high operational and merchandising standards and goals, building highly motivated teams, and developing associates to the next level.</span></p>

<h2><span style="font-size: 13px;"><strong>YOUR IMPACT:</strong></span></h2>

<h2><span style="font-size: 13px;">Organization:</span></h2>

<ul>

<li><span style="font-size: 13px;">Maintain a clear and effective store organization (by support functions and product categories)</span></li>

<li><span style="font-size: 13px;">Communicate on all organizational changes within the store</span></li>

</ul>

<h2><span style="font-size: 13px;">Recruitment and Induction:</span></h2>

<ul>

<li><span style="font-size: 13px;">Engage in the recruiting process of staff along with Human Resources and Regional Manager</span></li>

<li><span style="font-size: 13px;">Provide new staff members with a systematic induction and organize follow-up with knowledge reviews</span></li>

<li><span style="font-size: 13px;">Maintain a pool of potential candidates</span></li>

</ul>

<h2><span style="font-size: 13px;">Staff Development and Retention:</span></h2>

<ul>

<li><span style="font-size: 13px;">Play a key role in team motivation by establishing a real team spirit and teamwork environment</span></li>

<li><span style="font-size: 13px;">Organize a monthly review of staff on One-to-One basis</span></li>

<li><span style="font-size: 13px;">Identify individual staff strengths and areas of improvement through the Retail OMR process with the guidance of Human Resources</span></li>

<li><span style="font-size: 13px;">Evaluate individual staff performance through MPP process</span></li>

<li><span style="font-size: 13px;">Retain staff by identifying and developing growth potential of individual staff members</span></li>

</ul>

<h2><span style="font-size: 13px;">Customer Service:</span></h2>

<ul>

<li><span style="font-size: 13px;">Assist sales associates with various customer service issues: repairs, returns, defective merchandise, dissatisfied customers</span></li>

<li><span style="font-size: 13px;"><span style="font-size: 13px;">Coach and develop the team to maintain the highest degree of customer service every day</span></span></li>

</ul>

Human Resources:

Supervise store personnel and carry out company policies

Payroll, ensure timely submission of timesheets using Kronos, verification of employee hours, etc.

Identify & own all store recruitment needs. Recruit, assess, & interview talent and partner with Regional & HR when needed

Exhibit strong interpersonal skills in dealing with staff, peers, supervisors and the NY and Paris corporate office

Responsible for personnel matters including hiring and termination (with approval from Regional & HR)

Coach and develop employees in all areas of performance and lead full MPP responsibility

KEYS FOR SUCCESS

Experience:

Position requires minimum of 7-10 years in store management experience; preferably in a luxury setting

Computer literate; learn and use various software packages

Competencies:

Action oriented; results driven

Able to motivate others and build effective teams

Customer service oriented

Social perceptiveness

Proficiency in meditating and resolving issues or concerns that may arise

Problem-solver

Strong oral and written communication skills

Languages: Foreign Languages a plus

Workplace: Yorkdale Toronto| 3401 Dufferin Street, Suite 312, North York, ON

The compensation for this position ranges from CAD $120,000-$150,000K annually. The rate of pay offered will be dependent upon candidate’s relevant skills and experience. In addition, there is a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution

<h2><span style="font-size: 13px;"><strong>OUR COMMITMENT</strong></span></h2>

<p><span style="font-size: 13px;">CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.</span></p>

<p><span style="font-size: 13px;">We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.</span></p>

<p><span style="font-size: 13px;">CELINE recruits and recognizes all types of talent and singularities.</span></p>

<p style="margin-top: 0pt; margin-bottom: 8pt; font-family: Arial; font-size: 11.0pt;"><span style="font-size: 13px;">At our Maison, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.</span></p>