Store Supervisor

As a Store Supervisor at Ralph Lauren in Rocky View, you will play a crucial role in the Store Leadership team by executing strategic plans to ensure a profitable business. Your success will be driven by championing selling tools and executing daily and weekly business objectives, managing tasks, goals, and priorities for the team. You will lead by example, providing feedback, coaching, and support to the sales team, ensuring they are equipped with the necessary skills and knowledge to meet and exceed sales targets.

• Foster a collaborative team environment through open communication, feedback, and recognition.
• Drive team sales performance through coaching and development.
• Monitor and achieve sales targets, KPIs, and performance metrics.
• Model selling behaviors and lead in performance metrics.
• Act as a mentor to employees, providing guidance to enhance skills and product knowledge.
• Support training programs aligned with brand standards.
• Sell 50% of the time and implement clienteling strategies to build customer loyalty.
• Execute promotional activities and sales events.
• Ensure consistent customer experience aligned with Ralph Lauren standards.
• Support customer concern process, escalating as needed to senior Management.
• Supervise daily cash transactions, deposits, and register balancing.
• Ensure compliance with health and safety regulations and company policies.

• 2+ years of retail supervisory or similar industry experience.
• Excellent leadership and communication skills.
• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cash wrap, and office.
• Ability to operate the register, stand, move, and walk for multiple hours.
• Ability to work a flexible schedule, including day, evening, weekends, and overnight shifts.
• Proven track record of success in building and maintaining positive working relationships.
• Strong planning and prioritization/time management skills.