Store Support Specialist - Beverly Hills

Summary

The Store Support Specialist in Beverly Hills provides operational and clienteling support to the sales team to ensure an elevated luxury shopping experience. This role coordinates client communications, maintains CRM records, assists with transactions and merchandising, and supports day-to-day store operations. The Specialist leverages product knowledge and administrative skills to drive sales and strengthen client relationships.

Responsibilities

• Facilitate the sales process and elevate client experience with exceptional hospitality and product assistance.
• Support the sales team by providing product knowledge and operational assistance.
• Build and maintain client relationships through emails, handwritten notes, phone calls, and a clienteling app.
• Support CRM initiatives by recording and updating client information.
• Actively promote new products via personalized outreach to increase engagement.
• Assist with maintenance of store displays and ensure alignment with visual merchandising guidelines.
• Collaborate with management to replenish and maintain merchandise for seamless operations.
• Provide operational and administrative support to client advisors.

Requirements

• 2+ years of sales or sales support experience, preferably in luxury retail.
• Proficient in Microsoft Office, SAP, and other digital tools.
• Excellent attention to detail, customer service orientation, and teamwork skills.
• General knowledge of sales, operations, and inventory management.
• Ability to lift and move up to 40 pounds.