SummaryAs a Style Advisor at ZEGNA's Design District boutique, you will transform customer visits into memorable luxury shopping experiences. Acting as a Brand Ambassador, you will engage customers with the ZEGNA heritage and collections, building lasting relationships through exceptional service and sophisticated style advice.
Responsibilities- Provide luxury in-store customer service following the ZEGNA Selling Flow and Mindset.
- Develop the business with an entrepreneurial mindset and attract new customers.
- Consult with customers to discover their needs and exceed expectations.
- Create opportunities for customers to experience multiple ZEGNA brands and products.
- Promote ZEGNA Made-to-Measure service and utilize technology for an integrated experience.
- Leverage ZEGNA Stories to enhance the selling ceremony.
- Collate customer data in accordance with CRM procedures and cultivate future connections.
- Resolve customer issues with empathy and adhere to service policies.
- Perform onsite audits of store inventories and develop product knowledge.
- Communicate customer and store information within the team.
- Support new staff orientation as a learning coach if assigned.
- Measure performance using customer service and sales KPIs.
- Adhere to store operations and attendance policies.
Requirements- Passionate, curious, and open-minded with a desire to grow and learn.
- Strong ability to self-learn and invest in personal development.
- Excel at creating meaningful, memorable customer experiences.
- Proficient with digital technology and comfortable with various platforms.
- Familiarity with Apple products is a plus.
- Excellent written and verbal communication skills.
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