Style Advisor

Summary

The Style Advisor delivers a personalized luxury shopping experience in a boutique setting. The role builds lasting client relationships, drives sales, and represents the brand's heritage, craftsmanship, and Made to Measure services.

Responsibilities

• Deliver memorable customer experiences through personalized selling, product storytelling, and client consultations.
• Build client relationships through networking, CRM follow-ups, and after-sales service.
• Identify opportunities to increase sales and engagement, promote Made to Measure services, and contribute to store KPIs.
• Resolve customer issues and support alterations, repairs, and returns in accordance with service policies.
• Maintain CRM records, share customer insights with the team, and uphold store operational standards.

Requirements

• At least 2 years of experience in luxury retail or client-focused sales.
• Proficiency with digital tools and CRM platforms, with knowledge of clienteling practices.
• Strong communication and relationship-building skills, emotional intelligence, and a commitment to continuous learning.