Summary
The Supervisor, Loss Prevention provides daily oversight of loss prevention operations and personnel, leading and training a team of investigators, supporting the Loss Prevention Manager and store management, and ensuring compliance with policies and safety standards. This role assesses risk exposures, conducts internal and external investigations, supports inventory accuracy and audit programs, and develops effective relationships with internal and external partners.
Responsibilities
- Supervise and schedule a team of Loss Prevention Investigators to ensure coverage and completion of duties
- Generate, analyze and communicate reports on stock shortage performance and investigations
- Review inventory accuracy and shortage controls to identify risk exposures and recommend improvements
- Communicate store audit results and support operational excellence
- Ensure compliance with health and safety procedures and complete incident reporting and training
- Collaborate with store teams on merchandise protection standards and security plans for events
- Partner on inventory cycle counts and lead stock loss and fraud investigations
- Oversee exception report reviews and initiate internal investigations with HR and management
- Conduct investigations in collaboration with law enforcement and external agencies
Requirements
- Degree, diploma in law enforcement or related discipline or equivalent experience
- Minimum three years of progressive Loss Prevention experience in high-volume retail
- Proven leadership skills with ability to coach, motivate and retain teams
- Excellent communication, presentation and negotiation skills
- Formal interview training such as WZ techniques and experience leading investigations
- Current Provincial Security Guard License
- Standard First Aid CPR OPA Level II
- Proficiency in Microsoft Office and system-based tools
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