SummaryAs a Supervisor Specialized Operations, you will lead, train, and supervise the daily operations of the General Office, Jewelry Department, and Returns Desk. You will work under the leadership of the Assistant General Manager, Operations, ensuring financial reporting and operational excellence.
Responsibilities- Lead and coordinate store opening activities, including safe, controller, and register management.
- Supervise the Specialized Operations Associate team in daily functions such as cash entry, bank deposits, and chargeback reconciliation.
- Act as an escalation specialist for resolving customer issues.
- Train and oversee Jewelry Standards and Shipping Guidelines, ensuring inventory accuracy.
- Manage the processing of re-tickets, RTVs, transfers, and price changes.
- Oversee merchandise retrieval and processing for returns and transfers.
- Maintain and audit repair logs and manage consignment merchandise life-cycle.
- Ensure customer service excellence at the Returns Desk and manage associate scheduling.
- Support internal audit readiness and adherence to standards.
- Assist in policy implementation and cross-functional training.
- Motivate the team and make recommendations for hiring and promotions.
Requirements- 3+ years of experience in a supervisory role within a retail environment.
- Strong ability to drive profitability through execution of KPIs.
- Comfortable with real-time coaching and working in a fast-paced environment.
- Flexible schedule and attention to detail.
- Strong verbal and written communication skills.
- Ability to lift cartons up to 50lbs and handle merchandise racks.
- Proficient in Google and MS Office applications.
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