SummaryAs a Team Lead at our Client Service Center in Irving, TX, you will play a pivotal role in optimizing Client Service performance. You will work alongside the Team Manager to achieve service level goals that support our business's success, fostering the achievement of Client Advisor metrics and assisting in coaching, motivating, developing, and training the team.
Responsibilities- Supervise day-to-day activities of Client Advisors handling customer contacts via phone calls, emails, chat, and social media.
- Ensure business opportunities are enhanced and complex client situations are resolved while maintaining Louis Vuitton Promise standards.
- Create an environment that supports open communication with Client Advisors and provide backup coverage for communication channels as needed.
- Encourage your team through consistent coaching and training to drive business results while fostering team spirit and collaboration.
- Establish rapport, ensuring strong follow-up skills that contribute positively to peer relationships and provide valuable input.
Requirements- 3+ years of experience in leadership roles, preferably within the retail sector.
- Excellent verbal and written communication skills for connecting with clients and guiding team members effectively.
- Solution-oriented approach with creativity in resolving issues.
- Ability to work autonomously in a high-volume, multi-tasking environment, making quick decisions independently.
- Adaptability in handling ambiguous situations and reacting swiftly to the evolving dynamics of a call center environment.
- Ability to work onsite at our Legacy 1854 location in Irving, TX, with flexibility regarding work hours, including weekends, evenings, and holidays.
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