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Brobston Group is the #1 source for luxury fashion, jewelry, beauty, and home décor jobs in North America. We specialize in retail, corporate, and executive consulting roles. We offer both hands-on recruiting services and tailored job posting services to luxury brands and retailers. Brobston Group was founded by William Brobston in 2017 and is based in New York City.

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  • Team Lead - Client Service Center
Louis Vuitton
Louis Vuitton

Founded in 1854

Team Lead - Client Service Center

Type
Full time
Industry
Luxury Fashion, Luxury Menswear
Location
Irving, TX
Category
Customer Service
Remote
Not Remote
Seniority
Supervisor

Jobs inner cover
Jobs inner cover

Summary

Louis Vuitton

Founded in 1854

Team Lead - Client Service Center

Type
Full time
Industry
Luxury Fashion, Luxury Menswear
Location
Irving, TX
Category
Customer Service
Remote
Not Remote
Seniority
Supervisor

Application Type

Marketplace (external)

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the employer to apply directly.

Job Description

Summary

Join Louis Vuitton as a Team Lead at our Client Service Center in Irving, TX, where you will play a pivotal role in optimizing client service performance. Collaborate with the Team Manager to achieve service level goals and support the success of our business across North America and Canada.

Responsibilities
  • Supervise day-to-day activities of Client Advisors handling customer contacts via phone, email, chat, and social media.
  • Ensure business opportunities are enhanced and complex client situations are resolved while maintaining Louis Vuitton Promise standards.
  • Create an environment that supports open communication with Client Advisors and provide backup coverage for communication channels as needed.
  • Encourage your team through consistent coaching and training to drive business results and foster team spirit and collaboration.
  • Establish rapport and ensure strong follow-up skills that contribute positively to peer relationships and provide valuable input.
Requirements
  • 3+ years of experience in leadership roles, preferably within the retail sector.
  • Excellent verbal and written communication skills for effective client and team interaction.
  • Solution-oriented approach with creativity in resolving issues.
  • Ability to work autonomously in a high-volume, multi-tasking environment.
  • Adaptability in handling ambiguous situations and reacting swiftly to call center dynamics.
  • Ability to work onsite at our Legacy 1854 location in Irving, TX, with flexibility regarding work hours, including weekends, evenings, and holidays.

We have summarized this job description for you, click apply to see more details from the employer.

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