SummaryJoin Louis Vuitton as a Team Lead at our Client Service Center in Irving, TX, where you will play a pivotal role in optimizing client service performance. Collaborate with the Team Manager to achieve service level goals and support the success of our business across North America and Canada.
Responsibilities- Supervise day-to-day activities of Client Advisors handling customer contacts via phone, email, chat, and social media.
- Ensure business opportunities are enhanced and complex client situations are resolved while maintaining Louis Vuitton Promise standards.
- Create an environment that supports open communication with Client Advisors and provide backup coverage for communication channels as needed.
- Encourage your team through consistent coaching and training to drive business results and foster team spirit and collaboration.
- Establish rapport and ensure strong follow-up skills that contribute positively to peer relationships and provide valuable input.
Requirements- 3+ years of experience in leadership roles, preferably within the retail sector.
- Excellent verbal and written communication skills for effective client and team interaction.
- Solution-oriented approach with creativity in resolving issues.
- Ability to work autonomously in a high-volume, multi-tasking environment.
- Adaptability in handling ambiguous situations and reacting swiftly to call center dynamics.
- Ability to work onsite at our Legacy 1854 location in Irving, TX, with flexibility regarding work hours, including weekends, evenings, and holidays.
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