Team Lead

Summary

The Team Lead will support the Store Manager and Team Managers in mentoring and developing the sales team while delivering exceptional client experiences. This role champions category expertise, helps drive sales goals, and ensures operational excellence on the sales floor. The Team Lead acts as a brand ambassador focused on building client relationships and maintaining the store's luxury positioning.

Responsibilities

• Support Store Manager and Team Managers in coaching and developing team members.
• Drive client and business development through high-quality client interactions and relationship building.
• Lead selling and floor management to achieve sales targets and deliver the brand experience.
• Champion a specific product category and advise clients based on preferences and trends.
• Oversee daily store operations and ensure adherence to company standards.

Requirements

• Strong communication and relationship-building skills with a client-centric approach.
• Proven ability to mentor, coach, and develop retail staff.
• Entrepreneurial attitude with capability to identify products for clients based on profiles and market trends.
• Experience in luxury retail or high-end customer service and sales.
• Ability to drive business results while maintaining the highest level of client experience.