Team Lead - Phipps

As a Team Lead at Loewe Phipps Plaza, you will play a crucial role in managing the client advisor team on the sales floor, supporting the Store Director, and driving sales to achieve commercial goals. You will lead with a client-first mindset, ensuring a best-in-class client experience and fostering a positive store environment.

• Support the Store Director in managing the client advisor team and achieving sales goals.
• Provide mentorship and coaching to the sales team to exceed sales targets.
• Deliver exceptional client experiences and identify opportunities to elevate standards.
• Participate in local and regional CRM activations to build client retention.
• Conduct interviews and assist with onboarding new hires.
• Manage individual client advisor performance and provide timely feedback.
• Stay informed about competitor and market trends to inform business strategies.
• Participate in business reviews and store visits.
• Manage store expenses, including payroll and overtime.
• Develop internal talent and participate in the annual review process.
• Ensure compliance with company policies and procedures, including health and safety.
• Manage vendors and local suppliers to improve service and reduce costs.

• Minimum 2-3 years of experience managing a team in a similar role.
• Proven ability to drive sales through strategic business decisions.
• Excellent communication skills and ability to multitask.
• Ability to prioritize tasks and maintain a positive store environment.
• Willingness to work a flexible schedule to meet business demands.