Team Lead - Waikiki Gump

Summary

The Team Lead will support the Store Manager and Team Managers to mentor and develop the sales team, build lasting client relationships, and champion the achievement of sales goals. Acting as a brand ambassador, the role delivers an exceptional client experience on the sales floor and supports store operations. The Team Lead collaborates on strategies to drive business results and maintain the brands positioning within the luxury market.

Responsibilities

• Mentor, train and support the sales team to deliver high-quality client service and achieve sales targets
• Drive client development and build strong, long-term client relationships
• Lead selling and floor management activities and champion a specific product category
• Support day-to-day store operations and ensure standards of presentation and service
• Co-create and implement sales and client service strategies with Store and Team Managers

Requirements

• Experience in luxury or high-end retail with demonstrated client-facing success
• Strong communication and relationship-building skills
• Ability to identify client needs and recommend products based on client profiles and market trends
• Client-centric, results-driven attitude and the ability to support store operations