Team Lead Workshop Operations

Summary

The Team Lead Workshop Operations is a first-line operational leader responsible for overseeing end-to-end workshop workflow across spare parts, logistics, and administrative functions to support efficient repair throughput, controlled work in progress levels, and service turnaround objectives. This role provides day-to-day leadership, acts as the first point of escalation for operational issues, and interfaces with technical workshop leadership to drive productivity and customer satisfaction. The position requires strong organizational skills, systems experience, and the ability to develop and support operational staff.

Responsibilities

• Provide leadership, direction, and prioritization to spare parts, logistics, and repair coordination teams.
• Act as first point of escalation for operational issues affecting workflow and turnaround times.
• Maintain and manage high-volume spare parts inventory and allocate parts for repairs.
• Oversee inbound and outbound shipping activities and inter-site transfers to prevent bottlenecks.
• Supervise repair coordinators to ensure accurate intake, logging, estimates, and system updates.
• Ensure data integrity and timely transaction processing within SAP or ERP systems.
• Support onboarding, cross-training, and development of operational staff.
• Participate in cycle counts and inventory audits and implement corrective actions for recurring issues.
• Oversee office administration, facility upkeep, and supply ordering for the workshop.

Requirements

• High school diploma or equivalent required; college degree preferred.
• At least 3 years experience in a supervisory or team lead capacity.
• Excellent computer skills including Microsoft applications; SAP experience strongly preferred.
• Strong operational and business acumen with attention to detail and organizational skills.
• Proven problem-solving skills and ability to identify and mitigate workflow risks.
• Ability to self-manage, prioritize, and adjust time allocation for workflow optimization.
• Excellent interpersonal and communication skills across organizational levels.
• Customer-focused attitude with professionalism in interactions and communications.