Team Manager

As a Team Manager at Holt Renfrew in Vancouver, you will oversee staff, merchandise, and client experiences, ensuring high operational and merchandising standards. You will be responsible for achieving sales objectives, building motivated teams, and developing associates to advance their careers.

• Manage and coach a team of Client Advisors through goal setting and regular meetings.
• Build a growth environment with daily coaching, weekly checks, and monthly reviews.
• Recruit and onboard new hires, ensuring they meet company standards.
• Lead the sales team to achieve maximum sales results and provide high-quality client service.
• Coordinate client relationship resources to assist clients personally.
• Maintain the highest degree of client service and support management in building repeat business.
• Utilize POS systems effectively and ensure staff proficiency.
• Partner with logistics and product teams for appropriate assortment.
• Collaborate with Visual Manager to maintain visual merchandising standards.

• Minimum of 6 years of experience in retail, focusing on operations and store management.
• Proficiency in using various software packages.
• Strong oral and written communication skills.
• Customer service oriented with a passion for luxury products.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.