Summary
The Team Manager leads and mentors store staff to deliver exceptional client experiences while driving sales and operational performance. This role partners with the Store Manager to own business results, develop the team, and execute strategies in a fast paced luxury retail environment.
Responsibilities
- Lead and coach the team to achieve sales targets and deliver high quality client service
- Develop and mentor staff through tailored training and development plans
- Create and implement action plans to boost business and product performance
- Manage selling activities and floor operations to ensure a seamless client experience
- Drive client development and clienteling to build lasting relationships
- Oversee visual merchandising and store presentation to reflect brand standards
- Support store management with staffing, scheduling, and performance reviews
Requirements
- Proven leadership experience in luxury retail or related retail management role
- Strong commercial acumen with understanding of local market and client expectations
- Excellent coaching and people development skills
- Ability to thrive in a dynamic, fast paced environment and adapt to change
- Exceptional communication and interpersonal skills for client and team engagement
- Focus on delivering outstanding customer service and maintaining brand standards
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