Summary
Lead the store team to achieve sales targets and deliver an exceptional client experience by embodying brand values, developing staff, and driving commercial opportunities. Support the Store Manager in business planning, optimize sales floor performance, and foster client relationships while maintaining operational standards.
Responsibilities
- Drive the team to exceed financial targets and maximize sales performance
- Support Store Manager in developing and implementing business plans and action plans
- Coach and motivate staff, identify development needs, and support talent progression
- Ensure excellent client journey by building and maintaining client relationships and clientelling initiatives
- Promote cross selling, up selling, and a digital mindset among the team
- Manage store operations including cash activity, inventory, logistics, and back of house organization
- Act as a visible sales leader and role model, contributing to personal sales and client portfolio
- Maintain product care, grooming standards, and compliance with company policies
- Master company tools and train team on product knowledge and sales techniques
Requirements
- Strong business acumen and analytical skills
- Comprehensive knowledge of the luxury fashion industry and trends
- Proven ability to drive positive client experiences and build loyalty
- Excellent communication, interpersonal, leadership, and coaching skills
- Strong attention to detail and organizational skills
- Dependability and flexibility in schedule and working hours
- Ability to inspire and influence a team
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