Summary
The Team Manager Operations supports day to day store operations and process improvements at the Holt Renfrew Vancouver store. This role implements brand guidelines, leads operational projects end to end, and partners with the Store Manager to drive operational efficiency and customer service excellence.
Responsibilities
- Manage and coach a team of Operations Associates through regular meetings and performance reviews.
- Recruit, onboard and train new hires on store operating systems and operational processes.
- Own weekly cycle counts and annual inventory activities and liaise with Inventory Control.
- Implement policies to support stock loss targets and act as first point of contact for stock management.
- Identify operational improvements to optimize stockrooms and protect product assets.
- Serve as store leader in Store Manager absence and support CRM and merchandising teams.
- Lead operational projects and support launches with store and HQ teams.
- Manage health and safety compliance and facilities within the store.
- Monitor P and L aspects to reduce costs and improve efficiency.
Requirements
- Minimum of 5 years retail experience with at least 3 years managing people.
- Proven ability to lead and develop teams and deliver against deadlines under pressure.
- Strong commercial acumen and customer service focus.
- Excellent knowledge of Microsoft Office and store operating systems such as Cegid.
- Knowledge of retail laws, security and health and safety legislation.
- Ability to prioritize, multitask and implement operational solutions.
- Effective communicator at all levels internally and externally.
- Able to work a retail schedule including nights, weekends and holidays.
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