Summary
The Team Manager leads and inspires a store team to deliver exceptional client experiences and achieve business goals. This role operates on the shop floor, providing coaching, driving clienteling activities, supporting visual standards, and partnering with cross functional teams to maximize category performance.
Responsibilities
- Lead and coach Client Advisors on the shop floor to deliver superior client experiences.
- Support opening and closing of the store as Manager on Duty and lead morning briefings.
- Drive clienteling activities and utilize consumer management tools to grow client base and sales.
- Monitor category performance and partner with Store Director and Merchandising to propose action plans.
- Conduct regular performance conversations and support recruiting and onboarding of team members.
- Manage customer flow, resolve client issues, and model brand image and grooming standards.
- Ensure visual merchandising standards and accurate stock and consignment management.
- Collaborate with Operations, HR, Loss Prevention, and other departments to enforce policies.
- Provide schedules and leadership zoning to ensure adequate floor coverage during peak hours.
Requirements
- Minimum of 2 years of sales management experience in retail or luxury retail.
- Bachelor's Degree preferred.
- Ability to analyze sales reports and identify business trends.
- Proven track record of delivering positive customer experiences and measurable results.
- Proficiency with Microsoft Office including Word, Excel, PowerPoint, Outlook.
- Strong verbal and written communication and organizational skills.
- Ability to inspire and influence a team with integrity and professionalism.
- Industry awareness, strong business acumen, and passion for fashion.
- Flexibility to work evenings, weekends, and holidays.
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