Summary
The Team Manager supports the Director in leading and developing sales operations and security team members to meet or exceed sales targets and elevate the store experience. This leader provides management presence on the sales floor, acts as a mentor and coach, and assumes oversight of the store in the Director's absence while driving client development and operational excellence.
Responsibilities
- Lead and motivate the team to achieve or exceed store sales targets and KPIs.
- Deepen client relationships and drive client development activities to grow sales.
- Provide management presence on the sales floor and personally manage client relationships.
- Coach team members using client feedback to elevate the customer experience.
- Optimize hospitality and store amenities to create unique client experiences.
- Attract hire and retain top talent and build a diverse recruiting pipeline.
- Train coach and provide performance feedback and recognition to improve engagement.
- Ensure operational efficiency including back of house processes and internal control compliance.
- Identify and implement process improvements and best practices.
Requirements
- Minimum of 3 years retail or luxury retail store management or relevant customer experience.
- Proven track record in sales generation and managing achievement of sales results.
- Flexibility to work non traditional hours including days nights weekends and holidays.
- Ability to develop new opportunities and maintain client relationships to grow market presence.
- Proficiency with Microsoft Office client tracking systems and point of sale systems.
- Flexibility to perform various roles including sales floor and operations as needed.
- Authorization to work in the United States.
- College or university degree preferred; gemology coursework or GIA preferred.
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