Team Manager

Summary

The Team Manager supports the Director in leading the sales, operations, and security teams to achieve sales targets and deliver an exceptional Tiffany store experience. The role coaches and develops team members, builds client relationships, and oversees the store when the Director is absent.

Responsibilities

• Lead and motivate the team to meet or exceed sales targets, product goals, and key performance indicators.
• Develop client relationships and drive client development, sales, and service excellence.
• Coach team members using client feedback and service performance measures.
• Recruit, train, retain, and develop talent while setting clear performance goals.
• Oversee store operations, back-of-house efficiency, and compliance with internal controls.

Requirements

• At least 3 years of retail or luxury retail store management experience, or relevant customer-related experience.
• Demonstrated success generating sales and achieving sales results.
• Ability to develop opportunities and maintain client relationships.
• Proficiency with Microsoft Office, client tracking systems, and point-of-sale systems.
• Flexibility to work non-traditional hours and across sales-floor and operational roles.
• A college degree and graduate gemologist degree or GIA coursework are preferred.