Team Manager

Summary

The Team Manager leads and develops the sales, operations and security team to meet or exceed sales targets and elevate the in-store client experience. This role assumes oversight of the store in the Director's absence, acts as a coach and mentor, and models exceptional guest service and client development. The manager drives business through product pillars and key performance indicators while ensuring operational excellence.

Responsibilities

• Lead and motivate the team to achieve or exceed store and category sales targets and KPIs.
• Drive client development activities and personally manage client relationships when needed.
• Provide management presence on the sales floor, coach staff, and act on client feedback to improve the Tiffany Experience Index (TEI).
• Attract, hire, train and retain top talent; set clear goals and support development through coaching and performance management.
• Champion operational efficiency, manage back-of-house procedures, and ensure compliance with internal controls and security standards.

Requirements

• Minimum of 3 years of retail or luxury retail store management experience or relevant customer-related experience.
• Proven track record in sales generation and achieving sales results.
• Flexibility to work non-traditional hours including days, nights, weekends and holidays.
• Proficiency with Microsoft Office suite, client tracking systems and Point of Sale (POS) systems.
• Ability to perform various roles on the sales floor and in operations; must be authorized to work in the United States.
• Preferred: college/university degree and graduate gemologist degree or prior GIA coursework.