Team Manager

Summary

The Team Manager supports the Director in leading sales, operations, and security teams to meet and exceed sales targets and elevate the in-store guest experience. They assume oversight for the store in the Director's absence, mentor and coach the team, and act as a Guest Experience Manager. The role requires active sales leadership on the floor, client development, and a focus on operational excellence.

Responsibilities

• Lead and motivate the sales and operations teams to achieve and exceed store and product sales targets.
• Drive client development activities and personally manage key client relationships.
• Provide management presence on the sales floor, coach staff, and act on client feedback to improve service metrics such as TEI.
• Recruit, hire, train, coach, and retain high-performing talent; set clear goals and deliver performance feedback.
• Oversee back-of-house operations, ensure efficiency, and maintain compliance with internal control procedures.
• Optimize hospitality and store amenities to create unique guest experiences.

Requirements

• Minimum of 3 years of retail or luxury retail store management experience.
• Proven track record of sales generation and managing achievement of sales results.
• Flexibility to work days, nights, weekends, and holidays and to perform various roles on the sales floor and in operations.
• Proficiency with Microsoft Office, client tracking systems, and point-of-sale (POS) systems.
• College or university degree preferred; graduate gemologist or GIA coursework preferred.