SummaryThe Team Manager will support the Director in leading, developing, and supporting the sales, operations, and security team members to meet and exceed commercial targets and elevate the Tiffany store experience. You will assume oversight for the store when the Director is not present, acting as a mentor, coach, and Guest Experience Manager to ensure unsurpassed client service.
Responsibilities- Effectively coach, guide, and support the sales and operations of a Tiffany store to orchestrate the client experience and meet commercial and profitability targets.
- Build a climate of service excellence and lead the team to deliver extraordinary client experiences in partnership with the Store Director.
- Deepen client relationships to achieve or exceed sales targets and KPIs.
- Manage and motivate the team to consistently achieve store commercial targets.
- Drive client development activities among team members to cultivate new and existing clients.
- Provide management presence on the sales floor, coaching the team and ensuring Tiffany client experience expectations are met.
- Attract, hire, and retain top talent to cultivate a climate of high performance.
- Continuously train, coach, and provide feedback to improve team engagement and performance.
- Champion operations efficiency and effectiveness, ensuring exceptional operational support to drive sales and service.
Requirements- Minimum of 3 years of retail or luxury retail store management experience or relevant customer-related experience.
- Proven track record in sales generation and managing commercial results.
- Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
- Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, PowerPoint, client tracking systems, and POS systems.
- Authorization to work in the United States.
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